Characters:
Jenna, a girl who is hard of hearing
Joshua, Jenna’s classmate
Background Information/Scene:
Jenna receives a call from Joshua. They are both in charge of setting up for their class pizza party tonight.
Person # 1- Jenna
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The Scenario
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Person # 2 - Joshua
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Jenna is at home when the phone rings. It’s Joshua calling.
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Hello.
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Hi, It’s Joshua. I’m calling about our class pizza party. Let’s meet at school early tonight at about 5:15 so we can set up for the party. Can you call Sam and Emma and tell them to come at six? Everybody else is coming then.
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I didn’t get all that. What time did you say?
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Just a minute!
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Joshua hollers to his Mom while on the phone with Jenna.
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Wawawawawawa
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My Mom wants to use her phone so I gotta go!
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But wait!
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See ya
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Jenna is frustrated and gets angry.
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Oh man! Just forget it. I won’t even go to the party!”
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Person # 1- Jenna
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The Scenario
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Person # 2 - Joshua
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Jenna is at home when the phone rings. It’s Joshua calling.
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Hello.
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Hi, It’s Joshua. I’m calling about our class pizza party. Let’s meet at school early tonight at about 5:15 so we can set up for the party. Can you call Sam and Emma and tell them to come at six? Everybody else is coming then.
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Joshua, please slow down so I can get the information.
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Sure. Come early, so we can set up for the party around 5:15. Call Sam and Emma and tell them six okay? Everybody else is coming then.”
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Joshua hollers to his Mom while on the phone with Jenna.
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Wawawawawawa
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My Mom wants to use her phone so I gotta go!
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But wait!
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See ya!
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Jenna is frustrated but decides to call Joshua back in a few minutes.
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Hi Joshua, I’m calling you back because I didn’t hear all the information about setting up for the party tonight.
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OK. I said for us to meet at school at about 5:15 so we can set up for the party. Did you call Sam and Emma and tell them to come at six? Everybody else is coming then.
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Joshua, please slow down so I can get the information.”
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Sure. Come early, so we can set up for the party around 5:15. Call Sam and Emma and tell them six okay?
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Fine. I’ll meet you at school at 5:50 and will call Sam and Emma and them to come at six. Right?
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No, I said 5:15 – a quarter after 5:00.”
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A quarter after 5:00. OK.
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Right. See ya soon. Bye!
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Bye!
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How does Jenna feel? How would you feel? What would you do?
Discussion:
What was the communication breakdown?
What would you do in this situation?
Use the boss of your hearing loss strategies.
Now, let’s try again: